If you find a bug in the app, having a visual look at the issue is incredibly helpful for our team along with having your device's model and operating system. 

Android app:

Most modern Android devices have a built-in Screen Recorder found in the Quick Settings menu (swipe down from the top of your screen).

If your device does not have this feature, you can use a second phone or tablet to take a video of your Android screen while you demonstrate the issue.

Having a clear view of the steps you're taking helps our team identify exactly where the "hiccup" is happening.

iOS app:

Apple has a helpful built-in screen recording feature. This Apple support article shows how to find it:

https://support.apple.com/en-us/102653

Website (lifebible.com):

If your computer/laptop does not have a built-in screen recorder, you can use a phone or tablet to take a video of your computer screen while you demonstrate the issue.